Technology | Security & Privacy | Implementation | Purchase

What is Open Source?

The basic idea behind open source is very simple: When programmers can read, redistribute, and modify the source code for a piece of software, the software evolves. People improve it, people adapt it, people fix bugs. And this can happen at a speed that, if one is used to the slow pace of conventional software development, seems astonishing. This rapid evolutionary process produces better software than the traditional closed model, in which only a very few programmers can see the source and everybody else must blindly use an opaque block of bits. For more on Open Source, visit http://www.opensource.org

What is LAMP?

LAMP represents the open source web platform. Most importantly, LAMP is the platform of choice for the development and deployment of high performance web applications. It is solid and reliable. The acronym LAMP refers to a set of open source software programs commonly used together to run dynamic Web sites or servers:

• Linux, the operating system;
• Apache, the Web server;
• MySQL, the database management system (or database server);
• Perl, PHP, and/or Python, scripting languages.

What is an ASP?

According to research firm IDC, ASPs "provide a contractual service offering to deploy, host, manage and rent access to an application from a centrally managed facility.” Basically, ASPs are the companies that provide remote access to applications over the Internet and other networks and sometimes, but not always, charge money for their use. Applications are broadly defined. For example, a Web site with dynamic content can be considered an application and a portal site that charges money for transactions or for providing services to its subscribers are effectively ASPs.

Can any application be delivered through the ASP model?

No. While it is the case with most Internet applications like portals and online billing that are natively ASP enabled, many of the traditional client/server applications are not ASP enabled. Currently, many vendors are trying to ASP enable their applications so that they can be delivered through the ASP model. Enabling them in this way is sometimes a difficult task. Another important issue related to ASP enabling of applications is guranteed availability. The remote delivery of applications imposes completely different requirements for availability, fault-tolerance, performance under unusually high loads and other issues. The application and its infrastructure should always be available around the clock, seven days a week.

How scalable are eam2go's applications?

eam2go applications have the capacity to scale to an enterprise of any size. The architecture behind eam2go's solution is designed to handle thousands of users for any one customer account

How can I be sure my data is secure?

We offer our customers a secure socket layer (SSL) connection to provide with the highest levels of security. The URLs used to access your data are all preceded with https instead of http, which also indicates that a secure connection is being maintained for data access from eam2go applications.

99.9% - What does it mean for me?

For total system uptime:

Availability	Downtime	Typical Application
90.0% (one nine or less)	>1 month	Desktop systems
99.0% (two nines)	3.5 days	Intermediate business systems
99.9% (three nines)	8h 45m	Most business data systems and workgroup servers
99.99% (four nines)	50 min	High-end business systems and your friendly neighborhood telco
99.999% (five nines)	5 min	Bank Data Centers and Telco Data Centers, some ISPs
99.9999% (six nines)	30 sec
99.99999% (seven nines)	3 sec

Tell me more about Secure Socket Layer (SSL)

SSL is used to provide an encrypted link between a point in one computer system to a point in another computer system.In some implementations it can be used to allow each of those points to check the identity of the other point. What this means is that information that flows between those two points is encrypted using a symmetric algorithm. The points in the systems identify themselves using asymmetric (or public key) cryptography. So the first thing to understand is that ‘128 bit’ refers to the length of the cryptographic key used for encrypting information when it is passing between two points. In the case of the algorithm being used for encryption it is generally agreed that the 128 bit version is technically more resistant to attack that the 40 bit version (in this case, the more bits the better). Do note that if both ends do not have the 128 bit version they may use the 40 bit version by default. 40 bit encryption allows for 2^40 (or 1 trillion possible key combinations) and 128 bit encryption, 2^128 possible combinations.

How can I be assured my data will be kept private?

Phitomas is committed to keeping your data private and secure. For additional details, please refer to Phitomas' Privacy Policy and the Terms of Use Agreement.

Will Phitomas ever view or use my data?

No. As stated in Phitomas' privacy policy, your right to privacy is very important. Phitomas has developed a policy to address privacy concerns. Phitomas is very concerned about the security of personal information we have collected from you and has taken every reasonable step to prevent unauthorized access to that information. We will never allow anyone else to ever view or have access to your information under any circumstances, guaranteed. Our data center partners are world leaders who have taken measures to ensure the highest level of security for your information.

What happens when the eam2go's database goes down?

Phitomas and our data center partners have built world-class redundancy into all our systems to minimize failures. Through our data center partners, our customers are protected by experts who understand the architecture, installation, and design and are immediately available to resolve any issues that arise. All components of the eam2go system are monitored and managed 24x7 to ensure any faults are spotted before they impact a customer.

Can I house a back-up of my data on my company server?

You can receive a complete download of all your company data upon request for a small fee. Please contact your account manager for more information.

Will it be possible for interceptors to read and understand my messages?

The SSL encrypts or "scrambles" the content of your message as it travels across the Internet, making it difficult for unauthorized interceptors to understand. Encryption codes the information in your message, ensuring that it can only be decoded by eam2go's servers.

What is a firewall?

A firewall is a device, usually consisting of software and hardware that separates computers with sensitive information on an internal network from external networks like the Internet. Its purpose is to limit the types of traffic that enter the internal network to prevent malicious attacks on internal computers. By using a firewall, eam2go ensures your information is always protected.

What can I do to keep my information secure?

Other people who access your computer can access the disk cache and may be able to view the contents of your previous web activity. You can set your disk cache to 0 to ensure nothing is stored on your hard disk. You won't be able to access previously viewed pages as quickly, but your security will be enhanced.

How long does it take to implement eam2go?

Anywhere from 1 day to 3 to 4 weeks depending on the complexity of your business. A basic eam2go setup takes as little as three hours. If comprehensive back-end integration is required, eam2go can perform this task in a matter of weeks.

How much training do we need?

Experienced maintenance professionals that understand the maintenance processes of their organizations will be proficient in eam2go with 3-4 hours of use. For those members without a documented methodology, two training days are usually necessary.

What hardware and software requirements do I need to run eam2go?

You do not need to purchase any additional hardware or software apart from that you already have. All you need is an Internet connection to start using eam2go (Hosted Version). Under the this model you don't have to make large up-front payments for software licenses and hardware. Instead, you'll pay a monthly subscription fee and spread your IT costs over time. However, should you require an on-site version, please visit our System Requirements page for more details.

Can you transfer data from MP2, CWorks and others?

Yes. Phitomas or an authorized partner oversees the process, and we guarantee speed and simplicity throughout the migration. We gather information from your prior provider into a spreadsheet, and then import the data into the eam2go application.

Can eam2go integrate with other systems?

Yes, in the vast majority of cases. Existing eam2go customers have successfully integrated with complex platforms including Oracle and IBM's AS/400 platform. Our extensive use of open, standards-based web services makes integration straightforward and a fraction of the cost of traditional CMMS/EAM vendors.

So how much does eam2go cost?

Phitomas offers the best "value-to-price point" in the market. Starting at $40 per seat (per month, with an annual commitment), large and small companies alike can achieve their CMMS/EAM goals with eam2go at fraction of their previous budget. Further, eam2go becomes more price competitive as additional users or modules are added.

What commitment do you need from me?

All we need to establish your account is your agreement to abide by our standard terms and conditions of use. Once your account has been established, you'll just pay your monthly subscription fee based on the eam2go Edition and number of users you want to use. If you'd like to sign an annual commitment, we offer a pricing discount.

Which is more cost effective (Hosted or On-Site)?

Depending on the size of your organizations and the number of users who will be accessing eam2go, the long term costs of using eam2go will vary. Please see our Cost Comparison page for more details.