| Support Features | Basic | Standard | Premium |
|---|---|---|---|
| eam2go Edition | Free Edition |
Standard Edition |
Standard Edition |
| E-mail incident logging | √ |
√ |
√ |
| 24 x 7 support web access | √ |
√ |
|
| Response time | 3 business days |
1 business days |
4 business hour |
| Case limit | 1 case per month |
Unlimited |
Unlimited |
| Phone support | √ |
√ |
|
| Health check | Annual |
Half-Yearly |
|
| Designated support consultant assigned to your support case. | √ |
||
| Engineering-Level Integration Support | √ |
||
| Price | Inclusive of subscription |
Inclusive of subscription |