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Support

Depending on the eam2go™ edition you have subscribed, eam2go™.com provides different levels of support with everything from timely answers to all your users' questions to complete administration services.

Support costs are factored into the subscription price in which you pay, therefore reducing hidden costs associated with support.

Compare Support Levels
Support Features Free Edition Standard Edition
24 x 7 web access
E-mail incident logging
Response time Not included 2 business days
Case limit Not included 5 cases / month
Phone access Not included
Health check Not included Not included
Designated support consultant assigned to your support case. Not included Not included
Administration (e.g. Creating reports, modify profiles, etc). Not included Not included